System tickets and problems management, with SLA compliance analysis.
Automatic resources inventory taking, relationships and documentation database.
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
Android-based remote mobile devices management.
Anonymous violations reporting process management and corrective actions record.
Civil law contracts recording in accordance with the current legal obligations.
Anonymous violations reporting process management and corrective actions record.The procedure enforces handling the case in a manner that is transparent and safe for the reporting person. Due to the specific functional requirements and high level of data security, many companies choose to implement a dedicated reporting support tool.
– the person assigned to this role, who is responsible for creating and editing the report form and managing system roles.
There are two ways an internal user can register a report:
In case of an anonymous report, an employee can choose a dedicated report form at the OXARI Sygnalista system login screen. After the registration, the report is assigned a unique case number and generates an access token for the whistleblower to enable viewing the current report status.
The system automatically sends a new report email notification the designated violations reporting supervisors.
The separation of the process tool from the company’s own IT resources further increases the security of the OXARI Sygnalista system and excludes the possibility of tampering with and viewing of the data by unauthorized persons.
What’s important, the implementation of a proper whistleblower policy requires appointing and authorizing a selected person or a group of people that will configure the system (including the database access). This limitation is related to the fact that IT department employees have direct technical access to the infrastructure that stores sensitive data (databases, backups, network resources).
Registration of the contracts an office concludes with contractors and individuals. Synchronization of an office’s contract records with the Central Register of Contracts.
Central database of information on the components that make up the IT infrastructure. Building relationships between configuration items (CI). Effective IT services management with infrastructure changes tracking.
Register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications.
With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.
Filip Kielban IT Project Manager
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