OXARI AI
Automated future. Ready for now.
Automating ticket handling processes can reduce maintenance costs by up to 53%. The use of AI in our systems revolutionizes the way we think about what support systems are.
Try OXARI AI 
Join over 2,000 organizations that trust us
Discover the benefits of combining artificial intelligence with the flexibility of the OXARI platform
Greater efficiency and satisfaction
Reduced service costs
Faster problem resolution
Elimination of routine tasks
Automated ticket handling
Shortened response time
AI
See how OXARI AI works
Solution suggestions
OXARI ServiceDesk automatically suggests solutions to users already at the stage of creating a new ticket.
By analyzing the content of the ticket, category, ticket history, and the internal knowledge base, AI proposes a potential solution to the problem or points to existing help articles, shortening the ticket handling time.
1
Personalized responses
OXARI uses AI to enrich engineers’ responses with suggested solutions based on the problem description.
The system analyzes the content of the ticket, proposing more precise and effective solutions, even when the description is unclear, significantly increasing the efficiency of the support team.
2
Dynamic knowledge base
OXARI AI enables automatic creation of knowledge base articles based on solutions provided by support engineers.
After the problem solution is accepted, AI automatically creates a new, detailed article, making information more accessible to all users.
3
Local data model
OXARI AI can operate based on a local data model, ensuring full control and security of information within the organization’s environment.
This allows models to be trained exclusively on internal data, without the need to send them to the cloud. Such an approach ensures compliance with security policies and provides more accurate responses.
4
Discover the possibilities of artificial intelligence in OXARI Service Desk, a Polish system that combines reliability with modern ticket-handling automation.
Response time
Thanks to quick solution suggestions already at the ticket creation stage, OXARI AI shortens response time, providing instant assistance to customers.
Service efficiency
Personalized AI-driven responses and dynamic knowledge base creation allow problems to be solved faster and more precisely.
User satisfaction
Thanks to quick and effective ticket resolution, users experience a higher level of satisfaction with the service.
OXARI case studies
See why companies chose OXARI and how our ITSM system helps them grow their business
“Before implementing OXARI, handling requests was done mainly via e-mail and other scattered channels, which made it difficult to track case statuses, caused duplicate requests, and resulted in the lack of a centralized customer service history. Knowledge was dispersed — there was no single place to store repeatable solutions and scenarios.
It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”
It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”
30%
faster ticket processing
70
countries supported worldwide
Paweł Płatek
PDS – Professional Development Services
more 
“The greatest improvement is the full automation of ticket handling—each one goes to the right person, and priorities are set automatically. This allows IT staff to focus on solving problems rather than managing the process.”
600
branches
98%
of achieved SLA
IT Service Desk Manager
A medical industry company
more
Systematic management of service tickets enables full control over the progress of their resolution and makes it easier to identify critical service points. In the case of such a large number of our stations, effective ticket management requires an advanced ServiceDesk system such as OXARI.
128
fuel stations across Poland
1500
employees
Mariusz Banasiak
Senior IT Manager w AMIC Energy
more
The University of Wrocław has opted for a comprehensive ITSM system. The goal was to centralize services, digitize processes, and regain control over the university’s assets. Thanks to the implementation of OXARI, the university has improved ticket handling and asset inventory and has taken a significant step toward digital transformation.
5000
assets
2500
configuration item (CI)
more
"Implementing OXARI and ITManager has significantly improved our daily work—from user requests to IT asset management. Thanks to intuitive tools and extensive functionalities, we have gained better control, automation, and full transparency of our IT environment. We wholeheartedly recommend Infonet Projekt as a reliable partner for ITSM solutions."
6
OXARI modules
240
workstation licenses
Mariusz Horyń
Kierownik IT, P.A. NOVA S.A
more
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