OXARI AI
Automated future. Ready for now.
Automating ticket handling processes can reduce maintenance costs by up to 53%. The use of AI in our systems revolutionizes the way we think about what support systems are.
Try OXARI AI 
Join over 2,000 organizations that trust us
Discover the benefits of combining artificial intelligence with the flexibility of the OXARI platform
Greater efficiency and satisfaction
Reduced service costs
Faster problem resolution
Elimination of routine tasks
Automated ticket handling
Shortened response time
AI
See how OXARI AI works
Solution suggestions
OXARI ServiceDesk automatically suggests solutions to users already at the stage of creating a new ticket.
By analyzing the content of the ticket, category, ticket history, and the internal knowledge base, AI proposes a potential solution to the problem or points to existing help articles, shortening the ticket handling time.
1
Personalized responses
OXARI uses AI to enrich engineers’ responses with suggested solutions based on the problem description.
The system analyzes the content of the ticket, proposing more precise and effective solutions, even when the description is unclear, significantly increasing the efficiency of the support team.
2
Dynamic knowledge base
OXARI AI enables automatic creation of knowledge base articles based on solutions provided by support engineers.
After the problem solution is accepted, AI automatically creates a new, detailed article, making information more accessible to all users.
3
Local data model
OXARI AI can operate based on a local data model, ensuring full control and security of information within the organization’s environment.
This allows models to be trained exclusively on internal data, without the need to send them to the cloud. Such an approach ensures compliance with security policies and provides more accurate responses.
4
Discover the possibilities of artificial intelligence in OXARI Service Desk, a Polish system that combines reliability with modern ticket-handling automation.
Response time
Thanks to quick solution suggestions already at the ticket creation stage, OXARI AI shortens response time, providing instant assistance to customers.
Service efficiency
Personalized AI-driven responses and dynamic knowledge base creation allow problems to be solved faster and more precisely.
User satisfaction
Thanks to quick and effective ticket resolution, users experience a higher level of satisfaction with the service.
OXARI case studies
See why companies chose OXARI and how our ITSM system helps them grow their business
How can you organize requests, gain control over IT infrastructure, and improve patient safety in a large medical facility? See how a regional hospital, through the implementation of the OXARI platform, streamlined the management of IT, medical equipment, and administrative processes, improving the overall operational efficiency of the organization.
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“The biggest change after implementing OXARI Service Desk was the shift from emails and phone calls to a single, consistent ticket workflow—with automatic classification, prioritization, and SLA control. This was complemented by approval paths for access rights, purchases, and onboarding, as well as linking tickets to IT assets. The result? Less manual coordination, greater predictability, and faster service delivery across a multi-location environment.”
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“In public institutions, the helpdesk for years has relied on emails, phone calls and local notes, which, with a growing number of users, quickly leads to chaos: lost tickets, lack of priorities and problems with reporting. This drives IT teams to implement a single tool that organizes incident handling, automates workflows and supports formal approval paths (e.g. granting permissions, purchases, onboarding/offboarding) with a full audit trail of activities. The result is the implementation of the OXARI system, which provides transparency of processes and genuinely improves the daily work of the helpdesk department.”
Head of IT Department
Public Institution
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"Upgrading the existing asset-management system to the latest version was not economically justified. This situation prompted us to analyze the market and look for an alternative solution in this area. An additional criterion was the ability to migrate the asset data already collected, for which the City Hall’s IT Department is responsible. The outcome of our assessment was the implementation of the OXARI system."
247
administrators
1982
managed assets
Dariusz Łużny
Head of the IT Department, Bielsko-Biała City Hall
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“Before implementing OXARI, handling requests was done mainly via e-mail and other scattered channels, which made it difficult to track case statuses, caused duplicate requests, and resulted in the lack of a centralized customer service history. Knowledge was dispersed — there was no single place to store repeatable solutions and scenarios.
It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”
It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”
30%
faster ticket processing
70
countries supported worldwide
Paweł Płatek
PDS – Professional Development Services
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Read about OXARI
Incident management in the light of NIS2 – requirements, procedures, responsibility
How to prepare an organization for the NIS2 Directive? Learn about future obligations, incident reporting procedures and key cybersecurity principles.
2026-01-19
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The 5 Most Common ServiceDesk Problems and How to Solve Them
Discover the most common ServiceDesk issues and learn how to solve them. Improve efficiency, automation, and communication within your IT team.
2025-11-12
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How to Build a CMDB That Supports Incident and Change Management
Discover effective ways to manage incidents and changes in your company with a CMDB. Build a stable IT environment - see how OXARI does it!
2025-10-21
more
Infonet Projekt SA
Bystrzańska Street 94,
43-300 Bielsko-Biała, Poland
+48 33 497 84 54
[email protected]
Bystrzańska Street 94,
43-300 Bielsko-Biała, Poland
+48 33 497 84 54
[email protected]
