OXARI ServiceDesk allows flexible communication between the users and the IT team. The basic startup configuration guarantees quick launch of the incident management ticket registration process. You can add configuration steps, such as dedicated support lines, actual time tracking for ticket handling by engineers, and service management (SLA), in accordance with the future organization requirements. Implementing a ticketing system often means launching a knowledge base for your users (Knowledge Management) and handling approval processes (WorkFlow). The knowledge base gives users an access to dedicated articles describing standard problems or processes, along with instructions on how to solve or implement them. A comprehensive approach to decision-making processes is currently the main application of OXARI Workflow. Each access or purchase request can be individually designed and processed according to an established decision path. Electronic acceptance stages allow you to easily analyze users’ current authorizations and accesses. Thanks to its architecture, the system can be run in a SaaS/Cloud model or installed on your infrastructure. The configuration can work in tandem with a commercial database (Microsoft SQL Server) as well as with an open source PostgreSQL database in a Linux environment.