How it works
With OXARI ServiceDesk you can register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications. OXARI allows you to design a modern and ergonomic end user interface. The configuration can include ticket categories, SLA and SLA definitions, knowledge base, announcements, rules, and user access levels. OXARI ServiceDesk flexibility enables you to provide support services to both internal users (in IT department <-> user model) and external customers (service provider <-> customers model).