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OXARI ServiceDesk

Comprehensive tickets and problems management, with SLA compliance analysis.

Business and technical units continuity is the greatest priority for any organization. Knowledge of current defects, service interruptions, or equipment failures allows you to effectively manage the repair process. Implementation of a request handling system enables ongoing analysis and rapid corrective action in business-critical areas.

How it works

With OXARI ServiceDesk you can register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications. OXARI allows you to design a modern and ergonomic end user interface. The configuration can include ticket categories, SLA and SLA definitions, knowledge base, announcements, rules, and user access levels. OXARI ServiceDesk flexibility enables you to provide support services to both internal users (in IT department <-> user model) and external customers (service provider <-> customers model).

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service sesk oprogramowanie

Top features

  • Incident
    Management

  • Problem
    Management

  • SLA
    Management

  • Self
    Portal

  • Service
    Request

  • Change
    Management

  • Flow
    Automation

  • Knowledge
    Base

product-features-bg

Main features

  • Built-in reports with a custom report creation wizard
  • Dynamic form creation wizard
  • Rules and actions system

Integrations

OXARI CMDB Integration

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OXARI Asset Management Integration

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LDAP/Open LDAP Integration

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3rd Party Systems Integration via API

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Benefits

  • System support for the tickets registration
  • Ticket progress analysis
  • Asset Management integration
  • Dedicated support lines for handling tickets (line I, II, and III)
  • Maintaining high standards of service availability (SLA analysis)
  • Review of the most common types of tickets (infrastructure weak points analysis)

Features

  • Users’ maintenance ticket registration
  • Requests categorization of (category tree)
  • Status creation for specific request types
  • Priority matrix creation
  • Request attributes definition
  • Dictionaries management
  • Request template wizard
  • Configurable web dashboards (user, supervisor, manager)
  • Automatic registration of email requests
  • Ability to define your own list views and summaries
  • Ability to create reservations for resources
  • System logic based on rules created using trigger events
  • See other features

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Central Register of Contracts

Registration of the contracts an office concludes with contractors and individuals. Synchronization of an office’s contract records with the Central Register of Contracts.

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OXARI Asset Management

System inventory taking for all the resource types with current location analysis. Active devices monitoring, relation history overview, resources optimisation.

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OXARI CMDB

Central database of information on the components that make up the IT infrastructure. Building relationships between configuration items (CI). Effective IT services management with infrastructure changes tracking.

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Try OXARI
for free

  • Free demo

  • Test in your own environment

  • Technical support

  • Try for 30 days

Try OXARI
for free

Try OXARI
for free

With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.

Filip Kielban
IT Project Manager

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OXARI AI
Artificial intelligence
OXARI ServiceDesk
System tickets and problems management, with SLA compliance analysis.
Workflow
(optional)
Knowledge Base
(optional)
OXARI CMDB
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
OXARI Asset Management
Automatic resources inventory taking, relationships and documentation database.
OXARI MDM
Android-based remote mobile devices management.
Central Register of Contracts
Civil law contracts recording in accordance with the current legal obligations.
Sygnalista (Whistleblower)
Anonymous violations reporting process management and corrective actions record.

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Your server installation
Chmura OXARI
Access to the demo in our cloud

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