Success stories of companies like yours

“The biggest change after implementing OXARI Service Desk was the shift from emails and phone calls to a single, consistent ticket workflow—with automatic classification, prioritization, and SLA control. This was complemented by approval paths for access rights, purchases, and onboarding, as well as linking tickets to IT assets. The result? Less manual coordination, greater predictability, and faster service delivery across a multi-location environment.”

“In public institutions, the helpdesk for years has relied on emails, phone calls and local notes, which, with a growing number of users, quickly leads to chaos: lost tickets, lack of priorities and problems with reporting. This drives IT teams to implement a single tool that organizes incident handling, automates workflows and supports formal approval paths (e.g. granting permissions, purchases, onboarding/offboarding) with a full audit trail of activities. The result is the implementation of the OXARI system, which provides transparency of processes and genuinely improves the daily work of the helpdesk department.”

"Upgrading the existing asset-management system to the latest version was not economically justified. This situation prompted us to analyze the market and look for an alternative solution in this area. An additional criterion was the ability to migrate the asset data already collected, for which the City Hall’s IT Department is responsible. The outcome of our assessment was the implementation of the OXARI system."

“Before implementing OXARI, handling requests was done mainly via e-mail and other scattered channels, which made it difficult to track case statuses, caused duplicate requests, and resulted in the lack of a centralized customer service history. Knowledge was dispersed — there was no single place to store repeatable solutions and scenarios.

It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”

“The greatest improvement is the full automation of ticket handling—each one goes to the right person, and priorities are set automatically. This allows IT staff to focus on solving problems rather than managing the process.”

Systematic management of service tickets enables full control over the progress of their resolution and makes it easier to identify critical service points. In the case of such a large number of our stations, effective ticket management requires an advanced ServiceDesk system such as OXARI.

The University of Wrocław has opted for a comprehensive ITSM system. The goal was to centralize services, digitize processes, and regain control over the university’s assets. Thanks to the implementation of OXARI, the university has improved ticket handling and asset inventory and has taken a significant step toward digital transformation.

"Implementing OXARI and ITManager has significantly improved our daily work—from user requests to IT asset management. Thanks to intuitive tools and extensive functionalities, we have gained better control, automation, and full transparency of our IT environment. We wholeheartedly recommend Infonet Projekt as a reliable partner for ITSM solutions."

“The implementation of the OXARI system enabled the transformation of the authorization process from traditional paper-based to electronic. This accelerated operations related to access management for systems and applications, while ensuring better control over assigned permissions. Thanks to the digitization of processes, KRUS significantly reduced the risk of errors and accelerated its response to user needs.”

“Implementing the OXARI ITSM system has helped us monitor and manage our IT infrastructure. The greatest benefit we have observed is the full automation of processes related to managing IT assets and software. Thanks to the integration of various modules such as Asset Management and CMDB, we can now diagnose problems much faster and minimize risks related to outdated licenses or existing assets.”

“The OXARI system allowed us to organize IT tickets, shorten response times, and improve the comfort of our team’s work, ultimately increasing the satisfaction and peace of mind of our clients. It’s an investment that quickly began delivering measurable results.”