KRUS in digital transformation. How the OXARI system improved IT management in a public institution

The Agricultural Social Insurance Fund (KRUS) is one of the key institutions in the Polish social insurance system. It is responsible for providing comprehensive insurance protection for farmers and their families. Its operations cover more than 200 regional branches, 16 local offices, and technical support in the form of a team of 150 IT engineers. Such an extensive structure brings significant organizational challenges, particularly in the areas of IT system management, processes, and data security.

The Need for Change in IT Service Management

As a public institution, KRUS needed a tool that would allow it to keep up with modern standards of IT service management. The previously used system no longer met expectations in terms of flexibility, scalability, and integration with modern reporting tools. Additionally, a major challenge was the need for secure migration from the old system without data loss or disruption of process integrity.

Among the organization’s key needs were:

• effective management of its distributed structure and existing IT resources,
• implementation of tools enabling rapid decision-making through advanced analytics,
• centralization of authorization and access management processes,
• simplification of daily work for IT engineers and improved system ergonomics.

Implementation of a Professional ITSM System

In response to these needs, KRUS decided to implement the OXARI system — a professional ITSM-class solution offering integrated modules: ServiceDesk, Asset Management, and CMDB (configuration database). OXARI enables comprehensive ticket handling, full control over infrastructure and applications, and flexible system customization.

The implementation went smoothly, covering both data migration and configuration tailored to the specifics of a public institution. Thanks to the user-friendly interface, the system was quickly adopted by employees, and daily operations became intuitive.

What KRUS Gained After Implementing OXARI

The results of the implementation proved significant for the IT department as well as the entire organization. KRUS gained the ability to flexibly build and customize its asset database without the need to involve external consultants. Automation and centralization of processes not only reduced infrastructure costs but also improved end-user support.

The system also significantly contributed to improved security. It enabled precise access management for systems and applications, control over service delivery levels, and compliance with SLA arrangements. Importantly, OXARI operates independently, without the need for external components, which translates into greater stability and compatibility of the solution.

Want to Improve IT in Your Organization?

If your company or institution is also facing challenges in resource management, IT processes, or data security — contact us. We will show you how OXARI can revolutionize the operation of your IT team, increase efficiency, and reduce costs.