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How to choose a good ticketing system?

OXARI TEAM

01 Mar 2023

OXARI ServiceDesk

What should you pay attention to when choosing a good ticketing system?

Here are the most important substantive and technical aspects that should be analyzed in order to choose the optimal working tool. They will allow you later to avoid unpleasant surprises, for example, related to mismatched functions.
The main elements that should always be considered are the mentioned functional scope, but also additional services like implementation support, training availability and technical requirements. Of course, the total cost cannot be ignored, but it is a direct result of the all components above.

 

We subjected our product OXARI platform to the above analysis:

  • FUNCTIONALITY – ticket handling, knowledge base, CMDB, Asset Management, privilege management, MDM, configuration flexibility (work logic, user interface)
  • IMPLEMENTATION SUPPORT – nearly 18 years of experience in implementing ITSM systems
  • TRAINING SUPPORT – dedicated team of consultants focused on individual technical sessions
  • TECHNICAL REQUIREMENTS – Windows+Microsoft SQL Linux support (commercial), Linux+ PostgreSQL support (opensource)

Find out more about OXARI ServiceDesk

OXARI ServiceDesk

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With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.

Filip Kielban
IT Project Manager

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OXARI ServiceDesk
System tickets and problems management, with SLA compliance analysis.
Workflow
(optional)
Knowledge Base
(optional)
OXARI CMDB
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
OXARI Asset Management
Automatic resources inventory taking, relationships and documentation database.
OXARI MDM
Android-based remote mobile devices management.
Central Register of Contracts
Civil law contracts recording in accordance with the current legal obligations.
Sygnalista (Whistleblower)
Anonymous violations reporting process management and corrective actions record.

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Your server installation
Chmura OXARI
Access to the demo in our cloud

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    Thank you for choosing OXARI.
    We will get back to you within a few hours.

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