What should you pay attention to when choosing a good ticketing system?
Here are the most important substantive and technical aspects that should be analyzed in order to choose the optimal working tool. They will allow you later to avoid unpleasant surprises, for example, related to mismatched functions.
The main elements that should always be considered are the mentioned functional scope, but also additional services like implementation support, training availability and technical requirements. Of course, the total cost cannot be ignored, but it is a direct result of the all components above.
We subjected our product OXARI platform to the above analysis:
- FUNCTIONALITY – ticket handling, knowledge base, CMDB, Asset Management, privilege management, MDM, configuration flexibility (work logic, user interface)
- IMPLEMENTATION SUPPORT – nearly 18 years of experience in implementing ITSM systems
- TRAINING SUPPORT – dedicated team of consultants focused on individual technical sessions
- TECHNICAL REQUIREMENTS – Windows+Microsoft SQL Linux support (commercial), Linux+ PostgreSQL support (opensource)