Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions. An intelligent event creation wizard allows you to configure the current and future control functions in any way you like. Rules can govern automatic account manager assignment, ticket creation from emails, status changes, or escalation if SLA parameters are exceeded.
OXARI analyzes input parameters in real time and, depending on the fulfillment of certain conditions, triggers the related system actions.