OXARI ServiceDesk

Comprehensive tickets and problems management, with SLA compliance analysis.

Business and technical units continuity is the greatest priority for any organization. Knowledge of current defects, service interruptions, or equipment failures allows you to effectively manage the repair process. Implementation of a request handling system enables ongoing analysis and rapid corrective action in critical business areas.

Other
OXARI ServiceDesk
Functionalities

  • Automatic requests registration by email along with email comments
  • Requests categorization (category tree) by type
    • Incident
    • Service
    • Task
    • Booking
  • Create custom request types
  • Create custom priorities
  • Define request impact
  • Define request urgency
  • Define custom request sources
  • Define request attributes by data types
  • Date/time
  • Text
  • Numeric values
  • Logic
  • Dictionary
  • Define dictionaries based on flat or tree structure
    • Dictionary types based on:
      • Checkboxes
      • Radio buttons
      • Single/multiple choice drop-down lists
    • Manage dictionaries
  • Request form wizard based on request types and categories
  • Rearrange attributes in the form
  • Create dependent attributes with visibility conditions
  • Set attributes default values
  • Specify extension types and specific attachment names
  • Create multiple requests by selecting several users in a request
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Central Register of Contracts

Registration of the contracts an office concludes with contractors and individuals. Synchronization of an office’s contract records with the Central Register of Contracts.

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OXARI Asset Management

System inventory taking for all the resource types with current location analysis. Active devices monitoring, relation history overview, resources optimisation.

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OXARI CMDB

Central database of information on the components that make up the IT infrastructure. Building relationships between configuration items (CI). Effective IT services management with infrastructure changes tracking.

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  • Free demo

  • Test in your own environment

  • Technical support

  • Try for 30 days

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for free

With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.

Filip Kielban
IT Project Manager

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OXARI AI
Artificial intelligence
OXARI ServiceDesk
System tickets and problems management, with SLA compliance analysis.
Workflow
(optional)
Knowledge Base
(optional)
OXARI CMDB
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
OXARI Asset Management
Automatic resources inventory taking, relationships and documentation database.
OXARI MDM
Android-based remote mobile devices management.
Central Register of Contracts
Civil law contracts recording in accordance with the current legal obligations.
Sygnalista (Whistleblower)
Anonymous violations reporting process management and corrective actions record.

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On-premise
Your server installation
Chmura OXARI
Access to the demo in our cloud

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