OXARI CMDB

As IT infrastructure management process evolves, it has become necessary to maintain information on the IT services provision critical components configuration. A comprehensive description of the relationships between services, devices, and users allows for real- time management of problems and changes.

How it works

CMDB is a collection of information on the components that make up the IT infrastructure. The basic database object is a Configuration Item (CI). Selected CMDB CIs are linked together by relationships (using appropriate attributes) to form the services supported by the organization’s IT department (e.g. email or ERP). The most common types of Configuration Items are: computer equipment, servers, switches, routers, and storage arrays. CIs also include all kinds of software, from operating systems and databases, to applications. Employees and their associated roles and permissions are also part of the CMDB.

Automated data sources constitute an important component of a professional CMDB system. They enable rapid identification of individual configuration items (CI Asset Discovery). The data sources for OXARI CMDB system can include network scanners, system agent applications (Windows, Android), directory services (Active Directory/OpenLDAP), data importers, and external integrations. As a component of OXARI, CMDB is closely linked to ServiceDesk, supporting the processes of incidents and problems handling as well as change management.

Benefits

  • System support for the tickets registration
  • Ticket progress analysis
  • Asset Management integration
  • Dedicated support lines for handling tickets (line I, II, and III)
  • Maintaining high standards of service availability (SLA analysis)
  • Review of the most common types of tickets (infrastructure weak points analysis)

Features

  • Users’ maintenance ticket registration
  • Requests categorization of (category tree)
  • Status creation for specific request types
  • Priority matrix creation
  • Request attributes definition
  • Dictionaries management
  • Request template wizard
  • Configurable web dashboards (user, supervisor, manager)
  • Ability to define your own list views and summaries
  • Automatic registration of email requests
  • Ability to create reservations for resources
  • System logic based on rules created using trigger events

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Try OXARI
for free

Try OXARI
for free

With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.

Filip Kielban
IT Project Manager

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OXARI ServiceDesk
System tickets and problems management, with SLA compliance analysis.
Workflow
(optional)
Knowledge Base
(optional)
OXARI CMDB
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
OXARI Asset Management
Automatic resources inventory taking, relationships and documentation database.
OXARI MDM
Android-based remote mobile devices management.
Central Register of Contracts
Civil law contracts recording in accordance with the current legal obligations.
Sygnalista (Whistleblower)
Anonymous violations reporting process management and corrective actions record.

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Chmura OXARI
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