ServiceDesk
Asset Managemenet
CMDB
Choose your OXARI system package
Our packages are designed for different stages of business growth - from simple implementations to comprehensive IT environments. If your organization has specific needs, we are happy to tailor our solutions to your individual requirements.
Basic
monthly
259 zł agent
-16.6%
yearly
2590 zł agent
Please, contact sales
For small teams that need a simple ticketing system and basic service management.
Key features:
- Incident Management
- Request Management
- Task Management
- Manageable ticket category catalog
- Ticket registration through multiple channels (customer portal, e-mail, phone)
- Basic actions and rules
- Knowledge Base
- Self-Service Portal – web portal for users
- Management of organizations and users
- SLA Management
- Predefined reports with a report builder
Standard
monthly
399 zł agent
-16.6%
yearly
3990 zł agent
Please, contact sales
Ideal for growing companies that want to implement structured IT processes and use ready-made automations.
Everything included in Basic, plus:
- Asset Management – asset management for 1,000 items
- Software license management
- Resource reservation handling
- Document management (IT contracts)
- Agent application for Windows and Linux computers (50 units)
- Advanced actions and rules for ServiceDesk and Asset Management
Professional
monthly
589 zł agent
-16.6%
yearly
5890 zł agent
Please, contact sales
For organizations that require advanced asset management, full ITSM, and extensive integrations.
Everything included in Standard, plus:
- Change Management
- Problem Management
- Workflow Automation – handling approval and execution workflows
- Configuration Management
- CMDB database for 250 configuration items (CI)
- Access to REST API
Enterprise
monthly
0 zł
0%
yearly
0 zł
Please, contact sales
A comprehensive solution for large institutions with multiple teams that require full customization.
Everything included in Professional, plus:
- Dedicated integrations
- Integrations using database views
- Individually tailored functionality
Compare packages
You receive an organized, secure, and compliant process for receiving and handling violation reports. The system strengthens employee trust and enables quick response with minimal risk of information leakage.
Available features
Basic
Standard
Professional
Enterprise
Service Desk
Incident Management
Request Management
Task Management
Manageable ticket category catalog
Ticket registration through multiple channels (customer portal, e-mail, phone)
Basic actions and rules
Knowledge Base
Self-Service Portal
Management of organizations and users
SLA Management
Predefined reports with a report builder
Ticket queues with individual parameter configuration
Editable dashboards and widgets
Configurable ticket forms with a graphical form builder
Support for multiple support tiers
Group ticket handling
Configurable statuses and priorities
On-call schedules and substitution handling
Knowledge Base article rating
ChatGPT integration
Editable ticket handling card
Work time registration for each ticket
Advanced actions and rules for ServiceDesk and Asset Management
Urgency and Impact Matrix
Handling of manual approvals
Mobile app for ticket handling
Change Management
Problem Management
Workflow Automation – approval and execution workflow handling
Advanced Actions and Rules (adding accounts to AD, adding and removing accounts from AD Groups)
Workflows for Knowledge Base functionality
Graphical process builder with drag-and-drop mechanism
Asset Management
Asset Management – management of assets for 1,000 items
Software license management
Resource reservation handling
Document management (IT contracts)
Agent application for Windows and Linux computers (50 units)
Advanced actions and rules for ServiceDesk and Asset Management
Handling of protocols with digital signatures
Mobile app for inventory
Customizable asset types
Support for multiple warehouses
Data import from flat files
Unlimited asset types with an attribute creator
CMDB
Configuration Management
CMDB database for 250 Configuration Items (CI)
Access to REST API
Configurable configuration item (CI) types
Graphical management of relationships between configuration items (CI)
Creation of any bidirectional relationship types
Creation of relationship forms
Support for external data sources (including VMware, Hyper-V, AD)
Advanced synchronization with AD, adding AD Groups as configuration items
Integration with the Asset Management module
Other
SSO support (for On-Premise deployments)
AD/LDAP Connector (for On-Premise deployments)
Mailbox configuration
2
6
unlimited
unlimited
Custom email templates
Roles and permissions
Predefined protocols with a graphical creator
Additional services
Data migration
individual pricing
individual pricing
individual pricing
individual pricing
Consultant support hours package
10
50
Developer support hours package
50
