News
Discover a new era of service request management. With the latest implementations of artificial intelligence (AI), OXARI becomes even more efficient and user-friendly.
Real-Time Solution Suggestions
The first new feature is the automatic suggestion of solutions for users at the moment they report an issue. Using advanced content analysis algorithms and the knowledge base, our AI system can now instantly propose the most accurate solutions or direct the user to the appropriate knowledge base articles. The result? A significant reduction in response time and increased customer satisfaction.
AI-Enhanced Engineer Responses
Our technology goes a step further by supporting engineers with solution suggestions based on the user’s problem description. Thanks to machine learning algorithms, the system can provide precise and effective responses—even when the issue description is incomplete. This innovative approach enables faster and more accurate resolution of customer problems. The introduction of the Service Desk module is another step toward comprehensive service request management. This module enables automatic ticket registration, categorization, and incident prioritization, significantly speeding up processing and improving the request management structure.
Automatic Knowledge Base Article Creation
Since continuous optimization of our knowledge base is essential, we have introduced the ability to automatically create articles based on solutions provided by support engineers. Each solution is analyzed by our AI system, which then generates a new article in the knowledge base. As a result, our knowledge repository is constantly updated, providing even faster access to the information users need.
