P.A. NOVA streamlined its IT processes with OXARI

P.A. NOVA SA is a Polish company with a strong position in the construction sector, carrying out investments across the entire country. Dynamic development and a growing workforce required not only optimization of operational processes but also reorganization of the technological infrastructure. As the organizational structure expanded, the limitations of the previous approach to IT asset management and handling of service requests became increasingly apparent.

The P.A. NOVA IT department had to cope with a dispersed infrastructure, the absence of a central hardware inventory, and insufficient information about incidents and failures. The lack of a consistent system for managing requests hindered quick responses to issues and made it difficult to monitor the quality of IT support in a controlled way. Furthermore, the absence of SLAs and manual inventory of IT assets significantly limited the efficiency of the technical team.

The Need for Structure, Visibility, and Automation

P.A. NOVA needed a solution that would consolidate data, streamline information flow, and ensure full control over the infrastructure—from the first request to inventory management. The key requirement was to find a tool that would integrate incident management, asset management, and IT processes within one transparent platform.

The IT team was looking for a way to simplify communication with users, shorten response times, and gain visibility into the company’s computer equipment and other assets.

Implementation of a Professional ITSM System

To address these needs, P.A. NOVA implemented the OXARI platform—a modern ITSM system aligned with ITIL best practices. The solution included integrated modules such as ServiceDesk, Asset Management, CMDB, as well as tools supporting whistleblower management and the ITManager software. The system was fully tailored to the company’s organizational structure and implemented in line with the IT department’s requirements.

OXARI enabled the centralization of request handling, and from that moment on, every incident is directed into one system where it can be assigned to the appropriate support level. The IT department also gained the ability to maintain up-to-date records of hardware assets and the relationships between them. Thanks to the CMDB module, it became possible to link equipment, services, and users within a single, coherent configuration database.

Immediate, Visible Results

P.A. NOVA gained a central system for handling requests and incidents. With better asset visibility and ongoing hardware inventory, the IT department regained control over the technical infrastructure, while process automation improved the efficiency of the technical team and enhanced comfort for end users.

The ability to review all requests and assets from a single platform enables faster decision-making and better planning.

As a result, OXARI streamlined processes, improved security, and enabled further digital transformation of the company.

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