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In the era of digitalization, more and more departments within organizations are seeking tools that streamline daily operations. One such solution is the ITSM system, which—although originally created for IT departments—is also finding applications in other areas, such as HR. In which non-IT processes can ITSM be used in an organization?
What Is ITSM and Why Use It Outside of IT?
ITSM is IT service management focused on delivering value to the customer through proper management of processes, technologies and people. Typically, this solution covers processes such as incident management or change management.
Using ITSM in the HR sector allows processes to be organized and automated. This translates into increased efficiency and higher quality of services. Digitalizing HR processes through ITSM enables human resources departments to manage their tasks more effectively, reducing errors and saving time.
Digitalizing HR Processes with ITSM
Digitalizing HR processes with ITSM enables not only automation of daily tasks but also better management of key aspects of work within the HR department. HR teams gain precise tools to monitor and optimize processes. Standardizing procedures within ITSM supports the creation of scalable solutions that can be easily adapted to the evolving needs of the organization.
Fast and Error-Free Account Creation for New Employees
ITSM for HR allows for automating the process of creating accounts in company systems for newly hired employees. This solution eliminates the risk of errors and speeds up access to necessary tools. The account creation process becomes transparent, and each new account can be configured according to the specifics of the given position.
Automated Onboarding Process
A comprehensive ITSM tool supports the creation of standard onboarding procedures—ensuring consistency in the onboarding of every employee and allowing progress tracking throughout their adaptation. The ability to send automatic reminders about pending tasks contributes to better organization during the first days of work.
Efficient Management of Employee Access and Permissions
ITSM systems enable centralized management of permissions, making it easier to assign and revoke access to various resources depending on the employee’s role. The ability to generate compliance reports allows for rapid identification of potential issues and introduction of necessary changes in permissions.
Digital Tracking and Distribution of Work Tools
OXARI’s ITSM uses OXARI Asset Management functions to manage equipment and monitor assigned devices and software. Digital registers allow real-time verification of who is using specific tools and support timely returns or replacements.
Training Management – Organization and Progress Tracking
ITSM for HR can support training planning, participant registration and progress tracking. Generating personalized training schedules, for example by job position, helps better align employee development with the company’s strategy.
Streamlined Submission and Processing of Leave Requests
Automating leave requests through ITSM speeds up their workflow, reduces errors and ensures better organization within the team. Each request is automatically assigned to the appropriate approving person, reducing waiting time for decisions.
Electronic Approvals – Speed and Transparency
Electronic request approvals ensure transparency and quick decision-making regarding various employee inquiries. The system archives all approved requests, providing easy access to the decision history.
