Professional IT Systems – OXARI Software

Business process automation is now essential in every sector of the economy, as well as in public institutions. This is precisely why ITSM-class systems are becoming increasingly popular. Those seeking a professional system for IT infrastructure management can choose from many modern solutions. Services within IT infrastructure management may include:

• consultations,
• implementation and configuration,
• administrative training for IT teams,
• post-implementation support.

What does this mean? Choosing a professional ITSM system usually involves working with experts who provide comprehensive assistance. Such specialists will support you at every stage of implementing the tool and ensure continuous support during its operation. Discover how IT service management works using system components such as ServiceDesk, Asset Management, and CMDB.

What Are ITSM Systems?

ITSM refers to systems for managing IT services. The core concept of ITSM assumes that information technology should be delivered as a service. An ITSM system encompasses all processes carried out by IT departments — from designing to creating and delivering specific services, and finally ensuring support for their recipients.

IT infrastructure management using ITSM systems focuses primarily on understanding and meeting the needs of the end user. This includes designing IT systems that enable effective process implementation, as well as configuring hardware and software that enhance services. Professional ITSM systems allow existing IT systems to be adapted to evolving customer expectations and new technologies emerging on the market.

Organizations using ITSM-class systems can offer higher-quality services with greater availability and lower costs. ITSM can also positively influence employee productivity and improve customer experience when interacting with a company’s services. It also enables advanced analytics and allows organizations to optimize operations based on collected data.

Benefits of Implementing an ITSM-Class System

Implementing a system for IT teams can bring benefits to the entire organization. This is because automating IT and business processes through an IT service management system leads to increased efficiency and productivity. It also enables effective alignment of IT team activities with the company’s business goals. It reduces risk and increases end-user satisfaction with delivered products or services. The main benefits of using ITSM systems include:

• improved collaboration between departments,
• automation of IT processes and issue reporting — for example via OXARI ServiceDesk, which saves employee time,
• rapid incident response and prevention,
• bridging IT and development teams, improving project management,
• aligning IT operations with business priorities and enabling monitoring of organization-wide KPIs.

A professional ITSM system primarily enables better collaboration across all departments, not just improved IT organization. Therefore, implementing such a tool benefits the entire company.

What Is Workflow?

Workflow is a concept describing a method that automates and organizes communication within an organization. In a broad sense, workflow systems support the flow of information between units involved in processing it. Practically, this means a defined flow of information between employees performing a specific set of tasks. Workflow is therefore a tool used to manage processes within a company, mainly in terms of data and information flow.

Is it worth implementing? Absolutely — because it contributes to faster problem resolution, enables effective permission management, and supports IT process automation. It also supports general business processes, regardless of the sector in which a company operates.

Thanks to modern ITSM-class systems, many tasks can be automated, which saves significant time and reduces costs associated with manual work. Workflow management software also makes it easier to distribute tasks among employees. It also streamlines permission management according to qualifications or job roles.

Workflow Systems in the OXARI Offer

OXARI offers workflow modules designed for enterprises with diverse service scopes. Choosing such a solution includes implementation support (including user training), operational assistance, and service maintenance. ITSM-class systems represent a modern approach to organizational management in the area of IT service delivery — one that is definitely worth using.

Those seeking a professional system for managing IT infrastructure can choose from many modern solutions.