IT Infrastructure Monitoring – Solutions for Your Company

IT infrastructure monitoring is now a necessity. Asset and configuration management is essential for effectively identifying individual configuration items. IT infrastructure monitoring is also inseparable from Service Desk operations. It allows quick reactions to problems and optimizes the service process. Implementing knowledge base software is therefore crucial for the operations of the entire company, not only the IT department.

What Is a CMDB?

A CMDB contains a collection of information about the components that form the IT infrastructure. It is a configuration management database and is often referred to as the heart of every ITSM system. A CMDB is a repository that stores information about components that make up the IT infrastructure. It serves as a knowledge base about these components. Items included in knowledge base software are called CIs — configuration items. In practice, a CI is any resource that needs to be managed in order to effectively provide IT services.

A CMDB contains a list of all CIs, as well as their attributes and the relationships between them. They are usually presented in the form of lists or graphs. Professional tools — logical data models — are essential for managing assets and configurations. Such a system allows browsing and working with configuration items. A CMDB is most often integrated with tools used for handling service requests.

CMDB – What Is It Used For?

One of the primary functions of a CMDB is supporting service management processes, meaning the monitoring of:

• incidents,
• problems,
• changes,
• asset releases.

The core object in a CMDB is a configuration item connected with others through appropriate attributes. Together, they form specific services supported by the IT department — such as email.

IT infrastructure monitoring covers elements such as:

• computer hardware,
• servers,
• switches,
• routers,
• software.

Because configuration management databases encompass a vast amount of data, employees rarely have direct access to a CMDB. They usually use a reporting module to collect data needed for summaries and analysis.

Why Is a Configuration Management Database So Important?

Monitoring IT infrastructure using a CMDB plays a very important role. First and foremost, such a knowledge base serves as a point of reference for all IT assets. It allows immediate answers to questions about the types of equipment used, current software versions, and the number of those versions. Additionally, a CMDB enables effective IT asset management because it provides easy and transparent access to them. Infrastructure typically evolves continuously, and over time becomes so complex that tracking it manually is very difficult. Maintaining an asset register through a CMDB therefore enables control over all configuration items and the ability to manage them as needed.

It is also important to remember that a CMDB is the most important element of any ITSM system — that is, IT service management.

CMDB in the OXARI Offer

Modern IT solutions are an excellent choice for companies operating in various sectors. You can integrate a CMDB with a helpdesk tool as well as with OXARI Asset Management. This will provide you with a highly functional system enabling effective and efficient management of your company’s IT assets and fast response to any irregularities.

A useful option is the ability to try a demo version and request a quote tailored to the specific needs of your business.