ITSM System with Pink Elephant Certification – What Makes It Stand Out?

Choosing a solution with Pink Elephant certification is not just a matter of prestige—it is above all an investment in a proven, secure ITSM system prepared to support key processes. What exactly is this certification, what does it mean, and why is an ITSM system with Pink Elephant certification the best choice?

Pink Elephant Certification for ITSM – What Does It Mean in Practice?

The Pink Elephant certificate (also known as PinkVERIFY) is one of the most important indicators of a professional ITSM system. It is worth emphasizing that currently no other Polish ITSM system holds such certification, making OXARI an absolutely unique solution on the domestic market. This global standard is awarded to solutions that meet the requirements of ITIL best practices. Pink Elephant is an independent organization with over 30 years of experience, evaluating ITSM tools based on their compliance with specific processes and functionalities, covering areas such as:

• Incident Management
• Problem Management
• IT Asset Management
• Knowledge Management

Receiving the Pink Elephant certificate for ITSM means that the system has undergone an independent audit and met all formal and functional requirements—this designation serves as official confirmation of its quality and compliance with global standards. The Pink Elephant certification granted to Oxari gives our customers the assurance that we provide solutions that are reliable, secure, and aligned with international standards.

Why Is an ITSM System Important for an Organization?

An ITSM (IT Service Management) system is the foundation of effective IT service management within an organization. What is ITSM? It is a tool that enables the design, development, delivery, and control of IT services, ensuring proper user support, continuity of digital services, and infrastructure monitoring. Advanced ITSM capabilities significantly shorten response times to tickets, minimize operational errors, and improve collaboration between departments. Employees no longer waste time manually processing requests or searching for information in scattered systems—everything is handled in one central tool.

Choosing an ITSM system is much more than a typical purchase decision—it is an investment in the future of the company. A well-selected IT system becomes an everyday work tool, supporting operational development and minimizing risks.

A properly chosen ITSM system provides an organization with:

• Increased efficiency – automation of repetitive and monotonous processes accelerates error-free task execution, while giving employees more time, energy, and motivation to perform strategic or creative work.
• Cost savings – the right tool saves resources (time, employee capacity, etc.), while a poorly matched one generates costs due to changes or error correction.
• Data security – an ITSM system is responsible for collecting and processing large volumes of data, including sensitive information. An improper solution may expose the company to attacks or data leaks, leading to reputational and legal consequences.

Key Features of an ITSM System – What Should a Good Tool Include?

When choosing an ITSM system, it is worth paying attention to features that directly translate into the efficient operation of the organization. Below are the most important ones:

Service Desk – the Communication Hub for Users

The Service Desk is the heart of every ITSM system. This communication center allows users to submit problems, inquiries, and requests. The OXARI Service Desk is a practical tool offering SLA compliance analysis, an intuitive interface, automatic ticket assignment, classification and escalation according to predefined logic, and the ability to monitor resolution status. This function effectively supports IT specialists in overseeing and resolving user issues.

CMDB – a Map of Assets and Dependencies

CMDB (Configuration Management Database) is a knowledge base of all IT infrastructure components. This feature enables systematic mapping of dependencies between services, devices, and users, ensuring efficient management of incidents, problems, and changes in real time. The CMDB in OXARI serves as a central reference point for managing IT assets.

Asset Management – Managing the Lifecycle of IT Resources

Asset Management ensures the inventory, tracking, and control of hardware and software within the organization. The tool allows monitoring the lifecycle of assets—from purchase, through use, to end-of-life. The solution supports the IT department through easy license management, equipment assignment to users, maintenance planning, and monitoring availability.

Is It Worth Choosing an ITSM System with Pink Elephant Certification?

Implementing an ITSM system with Pink Elephant certification is the best possible choice. The external, independent certification confirms that the system provider maintains high standards of service quality, regulatory compliance, and cybersecurity.

What advantages does selecting a Pink Elephant–certified ITSM system offer?

• Provider credibility – the system has undergone an independent audit confirming ITIL compliance.
• Investment security – the client receives functionalities aligned with international standards.
• Technological advantage – certified systems are typically more advanced and regularly updated.
• High-quality support – providers of certified tools offer comprehensive support and continuous product development.

Pink Elephant ITSM is a guarantee of the highest-quality system for managing IT services. Certified tools ensure compliance with ITIL best practices, support process automation, and enable effective management of incidents, assets, and knowledge.