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Dynamic growth of the ITSM market
The IT Service Management market is currently experiencing one of its most dynamic growth phases. According to Gartner forecasts, its value is increasing by approximately 15% annually and will soon exceed $14.9 billion. Organizations are investing in ITSM platforms faster than ever before, seeing them not only as operational tools, but as a key element of digital transformation. As a result, systems such as OXARI are playing an increasingly important role in building efficient, modern, and resilient IT structures.
What is driving market growth?
This rapid growth is primarily due to the increasing complexity of technological environments. Today’s businesses use on-premise solutions, multiple types of cloud, SaaS applications, and dozens of tools to support business processes. Maintaining control over them requires a well-designed service management system that organizes team work and ensures predictable performance. At the same time, the importance of employee experience is growing. IT departments must respond to requests quickly, transparently, and in a manner close to the standards known from commercial services.
Digitization and the need for process centralization
Digitization has become a natural part of most companies’ strategies, regardless of their size or industry. New systems, automation, and integration necessitate the systematization of work and the creation of a place where processes are centralized, consistent, and measurable. In such conditions, ITSM platforms allow you to control the service at every stage—from reporting, through analysis, to full reporting and automatic actions.
ITSM outside the IT department
One of the visible trends is the extension of ITSM tools to other departments within the organization. HR, administration, finance, and purchasing are increasingly using the same solutions that previously supported IT exclusively. This is due to the need to streamline processes, automate repetitive tasks, and centralize services in one place. The development of Enterprise Service Management means that platforms such as OXARI are becoming a tool that streamlines the work of the entire company, not just a single department.
The significance of changes for organizations
For companies, this means the need to adapt to global standards, as modern ITSM is becoming the foundation of an efficiently managed organization. It is crucial to choose a platform that develops in line with Gartner trends while remaining reasonable in terms of TCO. This is one of the reasons why local solutions such as OXARI are gaining an advantage, offering quick implementation, full support, and real adaptation to the needs of domestic companies.
ITSM as the foundation of a modern organization
Everything indicates that the ITSM market is facing record years. Automation, process integration, and the expansion of ITSM to other areas of the organization are becoming key elements in building an effective and stable work environment. Investing in a modern ITSM platform is no longer just an opportunity to improve operations. It is a necessity resulting from growing market expectations, business pressure, and the scale of services that every modern organization must handle today.
