How Is Mobile Phone Management Handled in a Company?

Today, mobile phones and tablets are an important part of a company’s resources. Assigned to employees, they are used for business purposes. However, it is important to remember that mobile devices are often the weakest link when it comes to the security of the entire IT infrastructure. A single stolen or lost smartphone can put the entire organization at significant risk. The tool that protects against this is an MDM system. Discover exactly how it works.

Managing Mobile Devices in a Company — A Task That Cannot Be Ignored

Mobile devices are essential work tools in many organizations. They are used by executives, sales representatives, analysts and customer service teams. Tablets and smartphones facilitate a wide range of business activities. However, they often contain vast amounts of sensitive company data.

Client contacts, confidential financial reports, access to internal databases or corporate email — these are just the tip of the iceberg. As a result, mobile devices can become the source of data leaks that lead to business, financial and even reputational consequences.

How can this problem be solved? The solution is not eliminating company devices. Instead, organizations should consider a remote mobile device management system — MDM.

What Is an MDM System?

An MDM system (Mobile Device Management) is a remote management solution for company-owned smartphones and tablets. It integrates all devices and ensures continuous supervision.

How does it work?

• The mobile device management system is installed on all company smartphones and tablets.
• The MDM agent running in the background sends information about device location and system/hardware parameters to an MDM dashboard.
• The system also enables remote device management — including locating the device, screen viewing, sending on-screen messages and remotely wiping the device.

As a result, administrators can quickly and efficiently control company hardware resources and react immediately if a threat arises.

The system not only enables remote management of company phones and tablets but also makes it possible to create a clear device inventory. This supports efficient management of these resources — also from a business perspective

When Is Remote Mobile Device Management Useful?

MDM software is helpful in many situations that may occur in any organization — especially one with dozens or hundreds of phones and tablets.

A remote device management system can be useful in the event of:

• a lost device — enabling quick location and recovery without extra costs or risks,
• device theft — allowing a remote wipe to prevent sensitive data leaks,
• an employee leaving without returning the device — enabling remote device lock so it becomes unusable, preventing access to client data or confidential documents,
• the need to monitor employee activity — for example, through remote screen viewing or sending messages directly to the device.

Remote management can also streamline maintenance and scheduled replacement of equipment, as well as mass communication with employees during urgent situations.

For these reasons, more companies choose such solutions, often as part of a professional ITSM platform like OXARI.

How to Choose an MDM System?

Several MDM systems are available on the market. Before implementing one, it is best to compare a few options.

Key aspects to consider:

• Compatibility with company devices — most organizations need MDM software for remote management of Android devices,
• Functionality — such as integration with asset management software or the intuitiveness of the control panel,
• MDM agent configuration — the best systems, including OXARI, allow quick setup via QR code scanning in the ServiceDesk user portal,
• Device analysis capabilities — such as viewing registered devices by model, manufacturer or OS version.

A good MDM system should also be available as a demo version so you can test it in your environment and ensure it meets your organization’s needs.

If you want to test the MDM system available within OXARI, simply get in touch and request a demo version. You will also receive a no-obligation quote to help you make an informed business decision.

Check out our Asset Management software for inventorying equipment and managing applications in your organization.