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Thanks to new funding opportunities, such as the Digitalization Loan under the National Recovery Plan (KPO) and Dig.IT grants, Polish companies can finally implement long-postponed IT investments. Discover how OXARI and ITManager support process automation and IT infrastructure management, and why now is the perfect time to implement them while European funding is available.
In this article, we explain why it is worth investing in modern IT systems today, what benefits advanced ITSM solutions can deliver, and how such an investment can improve your organization’s efficiency.
Why Are IT and ITSM Solutions Essential for Business Digitalization?
Today, many organizations—both medium-sized and large—still rely on outdated systems or solutions that are not integrated with one another. The result? Fragmented
The answer lies in ITSM solutions and centralized IT infrastructure management platforms, which help overcome these challenges and streamline critical business operations. For example:
- instead of manually registering service requests, employees can use automated forms and service catalogs that are routed directly to the appropriate support teams,
- instead of maintaining separate hardware inventories in Excel spreadsheets, administrators gain access to an up-to-date, automatically synchronized inventory of computers, software, licenses, and user permissions,
- instead of responding only after failures have been reported, real-time computer monitoring enables IT teams to detect issues before they affect business operations,
- instead of physically intervening for every change, remote management of workstations, software updates, and security policies allows organizations with distributed teams to maintain full control over their IT environment,
- instead of working with multiple disconnected tools, integrated communication and request management within a single platform improves collaboration between departments and eliminates unnecessary switching between applications.
In practice, this means fewer unplanned outages, faster IT response times, better utilization of resources, and significantly lower operating costs.
Additionally, these solutions support auditing and regulatory compliance, which is particularly important for organizations operating in regulated industries and the public sector.
OXARI and ITManager – Proven and Certified Solutions Supporting Digital Transformation
OXARI and ITManager are our proprietary solutions that have been helping organizations optimize IT processes and manage technology infrastructure for many years.
OXARI is a comprehensive ITIL-compliant ITSM platform that streamlines service request and incident management. The platform provides service request and incident handling, workflow management, ticket assignment, multi-level support, automated notifications, and SLA monitoring.
Additionally, the CMDB module delivers a complete view of the IT infrastructure, relationships between configuration items, and the impact of incidents on critical business services. The Asset Management module enables organizations to register IT assets, track their history and location, and optimize hardware utilization.
ITManager, on the other hand, is a centralized IT infrastructure management solution that automates administrators’ daily tasks and provides greater control over the enterprise IT environment. It enables automatic hardware and software inventory, remote computer management, software license management, and user activity monitoring. In addition, it offers secure encrypted internal communication, access request management, and scheduled LAN network scanning.
Both solutions can be implemented independently, together as an integrated platform, or by deploying only selected modules, depending on the organization’s needs.
What Can Be Financed Through European and Government Funding?
Organizations currently have access to two major funding programs that can significantly accelerate the implementation of IT and ITSM solutions.
The available digital transformation funding programs include both the Digitalization Loan under the National Recovery Plan (KPO) and the Dig.IT grant program, managed by the Industrial Development Agency (ARP S.A.). These initiatives cover a broad range of eligible costs supporting IT infrastructure development, process automation, and the modernization of business operations.
