Comprehensive ITSM and ITOM Tool

OXARI is an advanced ITSM (IT Service Management) and ITOM (IT Operations Management) platform that supports IT operations management in accordance with ITIL standards. By combining ITSM and ITOM functionalities, the platform enables full control over the IT infrastructure, eliminating the need to use multiple distributed tools.

ITOM functionalities support:

• asset management
• CMDB configuration database
• service ticket handling (ServiceDesk)
• permissions management (Workflow)
• identity management (IdM)
• mobile device management (MDM)
• user monitoring
• remote access
• IT process automation

Key Features of OXARI:

Integrated ITSM and ITOM management:
OXARI enables the consolidation of IT operations and service management in a single platform, allowing better coordination, monitoring and automation of IT activities.

Advanced process automation:
Automatic assignment of responsible personnel, escalations, SLA monitoring and ticket creation from emails are just some of the features that help reduce response times and increase the efficiency of IT teams.

Modular structure and flexible configuration:
The system can be tailored to individual needs by designing the interface and workflows using advanced logical rules. This enables independent modeling of IT asset management logic.

Fast technical support:
OXARI is a product, ensuring efficient support and the ability to adapt the system to the client’s specific needs.

OXARI ITOM – MDM

Comprehensive Mobile Device Management

OXARI Mobile Device Management (MDM) is an advanced module within the OXARI platform that enables centralized management of mobile devices from a single, integrated ITOM environment. With its extensive set of functions, IT administrators can remotely monitor, configure and manage mobile devices, significantly increasing security and operational efficiency within the organization.

OXARI MDM Features:

Remote device management:
Remote factory reset, device access, real-time screen viewing and sending notifications.

Full control over applications:
Remote installation, configuration and uninstallation of applications, creation of whitelists and blacklists, and blocking unauthorized software installation.

Network and device function configuration:
Remote enabling/disabling of WiFi, GPS, Bluetooth, and managing system update policies. The Kiosk Profile enables restricting device use to selected applications, useful in environments with specific operational requirements.

Locking and resetting:
In addition to device locking with a message for the finder, the system enables remote password reset and enforced periodic password changes for enhanced security.

Benefits of Implementing OXARI MDM:

Increased security:
Central mobile device management protects sensitive corporate data such as corporate email, file system access or VPN.

Unified configuration:
A consistent policy for available functionalities allows administrators to efficiently manage device settings, e.g. disabling location services or restricting app installation.

Faster technical support:
Automation mechanisms such as remote configuration and application management significantly reduce support time for users.

Full device control:
Remote phone restarts, update policy management and enforced configurations enable IT teams to maintain complete control over company devices.

OXARI ITOM

Remote Access, Automation, Device and Application Inventory

OXARI ITOM is a module of the OXARI platform dedicated to advanced IT operations management, providing full automation of tasks as well as hardware and application inventory. With automation functions such as tasks, policies, virtual groups and macros, administrators can effectively optimize IT infrastructure management. The module enables the creation of automated processes that minimize the need for manual intervention and streamline daily IT operations.

Process Automation:

Tasks:
Automatic execution of repetitive operations such as device configuration management, system updates or parameter monitoring.

Policies:
Defining IT asset management policies that allow consistent rules and settings to be deployed across multiple devices at once.

Virtual groups:
Dynamic grouping of devices and applications based on specific criteria, simplifying the management and monitoring of the entire IT infrastructure.

Macros:
Automation of complex IT processes by triggering sets of operations on devices in defined scenarios.

Hardware and Application Inventory

OXARI ITOM provides full insight into IT resources, enabling accurate inventory of hardware and software. The system collects detailed information about devices, their configurations, installed applications and licenses, which supports better infrastructure management and ensures compliance with security policies.