DISCOVER THE NEW ERA OF SERVICE TICKET MANAGEMENT. THANKS TO THE LATEST IMPLEMENTATIONS OF ARTIFICIAL INTELLIGENCE (AI) TECHNOLOGIES, OXARI BECOMES EVEN MORE EFFICIENT AND USER-FRIENDLY.
Real-Time Solution Suggestions
One of the new functionalities is automatically suggesting solutions to users at the time of reporting a problem. By leveraging advanced content analysis algorithms and knowledge base, our AI system can now promptly propose the most relevant solutions or guide users to appropriate articles in the knowledge base. The result? A significant reduction in response time and increased satisfaction among our clients.
Enriching Engineer Responses through AI
Our technology takes it a step further by supporting engineers through suggesting solutions based on the description of the issue reported by the user. Using machine learning algorithms, the system can deliver precise and effective responses, even if the problem description is incomplete. This innovative approach enables even faster and more targeted resolution of our clients’ issues.
Automatic Creation of Knowledge Base Articles
Since continuous optimization of our knowledge base is crucial, we’ve introduced the capability of automatically creating articles based on solutions provided by support engineers. Each provided solution is analyzed by our AI system, which then generates a new article in the knowledge base. Thanks to this process, our knowledge base is constantly updated, enabling even quicker access to the necessary information.