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Implementation of AI in OXARI ITSM

OXARI TEAM

03 Apr 2024

SEE THE LATEST UPDATES AND ADDITIONS TO OUR FLAGSHIP PRODUCT – OXARI ITSM.

DISCOVER THE NEW ERA OF SERVICE TICKET MANAGEMENT. THANKS TO THE LATEST IMPLEMENTATIONS OF ARTIFICIAL INTELLIGENCE (AI) TECHNOLOGIES, OXARI BECOMES EVEN MORE EFFICIENT AND USER-FRIENDLY.

 

Real-Time Solution Suggestions

One of the new functionalities is automatically suggesting solutions to users at the time of reporting a problem. By leveraging advanced content analysis algorithms and knowledge base, our AI system can now promptly propose the most relevant solutions or guide users to appropriate articles in the knowledge base. The result? A significant reduction in response time and increased satisfaction among our clients.

Enriching Engineer Responses through AI

Our technology takes it a step further by supporting engineers through suggesting solutions based on the description of the issue reported by the user. Using machine learning algorithms, the system can deliver precise and effective responses, even if the problem description is incomplete. This innovative approach enables even faster and more targeted resolution of our clients’ issues.

Automatic Creation of Knowledge Base Articles

Since continuous optimization of our knowledge base is crucial, we’ve introduced the capability of automatically creating articles based on solutions provided by support engineers. Each provided solution is analyzed by our AI system, which then generates a new article in the knowledge base. Thanks to this process, our knowledge base is constantly updated, enabling even quicker access to the necessary information.

 

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OXARI is a versatile platform allowing for the implementation of a professional ITSM system in accordance with the ITIL standard

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With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.

Filip Kielban
IT Project Manager

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OXARI ServiceDesk
System tickets and problems management, with SLA compliance analysis.
Workflow
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Knowledge Base
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OXARI CMDB
Central database of hardware configurations and services, and logical flow chart of infrastructure component relationships.
OXARI Asset Management
Automatic resources inventory taking, relationships and documentation database.
OXARI MDM
Android-based remote mobile devices management.
Central Register of Contracts
Civil law contracts recording in accordance with the current legal obligations.
Sygnalista (Whistleblower)
Anonymous violations reporting process management and corrective actions record.

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